If the scanner light moves but the error still displays, continue to the next section.ĭepending on your printer model, one or more of the following tasks might resolve the scanner issue. If the scanner light does not move, the scanner mechanism is likely jammed. Lift the scanner lid slightly, and then press the Copy button or icon. Remove any original documents or photos from the scanner glass. Perform a visual test of the scanner mechanism to see if it is jammed. Step 2: Check the scanner bar functionality If the error still displays with a different wall outlet, continue to the next step. If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue. If the error no longer displays, make a test copy to confirm the issue is resolved. Reconnect the power cord to the rear of the printer, and then turn on the printer. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power. With the printer turned on, disconnect the power cord from the printer.ĭisconnect the power cord from the power source, and then wait 30 seconds. Press the Power button to turn on the printer, if it is not already on. Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner. Step 1: Reset the printer and check the power source To provide you with an accurate solution, I'll need a few more details:įollow the below steps that could resolve the issue. HP Instant to the HP Support CommunityĪs the printer is printing the print mechanism of the printer is working fine, This could be an issue with the scanner bulb.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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